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Online counseling is a method of helping people resolve most life and relationship concerns via internet communication technology. Often called e-therapy, e-counseling, or coaching, this type of counseling relationship can be achieved through email, real-time chat, and video conferencing.

Online counseling can be used for a variety of reasons. Many people seek e-therapy because they are looking to resolve relationship problems, stress-related issues, or other everyday life struggles. Some often use online counseling in conjunction with traditional psychotherapy, and others use it as an occasional check-in tool for their lives.

What Online Counseling Is Not


Although most people providing online counseling services are mental health professionals, such as therapists who have existing traditional face-to-face practices but also choose to extend their services online, e-counseling is not for diagnosing or treating mental health disorders. This is primarily due to the fact that there is no way to be totally sure of the qualifications of the person providing the service, and because there are verbal cues (or verbal behavior), signs and signals given by a client to a therapist that are missed in online counseling. This is why some therapists like the relatively new option of video conferencing.

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