Triage is a system used by medical or emergency personnel to ration limited medical resources when the number of injured needing care exceeds the resources available to perform care so as to treat the greatest number of patients possible.
Much of the credit for modern day triage has been attributed to Dominique Jean Larrey, a famous French surgeon in Napoleon's army who devised a method to quickly evaluate and categorize the wounded in battle and then evacuate those requiring the most urgent medical attention. He instituted these practices while battle was in progress and triaged patients with no regard to rank. Others have cited the Russian surgeon, Nikolai Pirogov, as developing the triage system during the Crimean War.
More on [ Triage ]

Dialed In: Nurses Prepare for the Future of Telephone Triage - Describes the use of protocols in telephone triage, and discusses quality control and licensure.
Meta Description: [ Latest news and employment opportunities for healthcare professionals ]
Nursing Spectrum: Reach Out and Nurse Someone - Article describing the skills necessary for telephone triage nursing, from a nurse active in the specialty.
Telehealth: Issues For Nursing - Position statement from the American Nurses Association on the use of telecommunications in the delivery of health care services.
404
Telephone Nurse Triage - In-depth information on scope of practice and settings for telephone triage, from the Pennsylvania State Nurses Association.
Telephone Triage - Offers online continuing education course covering the basics of telephone triage nursing. Includes sample protocols.